Incident response
Security incidents and breach notification.
We maintain incident playbooks, logging, and customer notification channels defined in your security addendum.
Detection
Monitoring, alerting, and audit trails run across the application and infrastructure layers. Audit records are written once and keep the fact of a change, never a credential.
Notification
The customer's security contact is notified without undue delay. Regulatory timelines depend on the school's role as controller, so the school remains the party that notifies a regulator or families where the law requires it.
Service status
Operational status of the public surfaces is on the status page.
Not stated on this page
Needs the owner or counsel
No notification deadline in hours, no incident history, and no named security contact are published here. They belong in the security addendum a school signs, and the owner must supply them if buyers are to rely on them.